Refund & Dispute Policy
Understanding Our Policy
At Raine Apparel and Promotions, we strive to provide exceptional service and the highest quality custom apparel printing. Because our products are uniquely customized for each customer, all sales are final. We encourage you to review your order details carefully before finalizing your purchase.
Refund Eligibility
Refunds are only considered under the following circumstances:
- Incorrect Orders: If the product delivered does not match the order specifications due to an error on our part.
- Damaged Products: If the product arrives damaged or defective, not due to shipping or handling.
Initiating a Refund or Dispute
- Report the Issue: Contact our customer service team within 3 business days of receiving your order. Please provide your order number, a detailed description of the issue, and clear photos of the product received.
- Evaluation Process: Our team will review your submission to verify the claim. This process may involve internal checks with our production team to assess where the error occurred.
- Resolution Options:
- Replacement: For issues clearly originating from our end, we will prioritize replacing the incorrect or damaged item at no additional cost to you.
- Refund: If a replacement is not feasible, a refund may be offered. Refunds will be processed to the original method of payment within 7-10 business days after the claim is approved.
Dispute Resolution
We are committed to resolving disputes amicably. If you are dissatisfied with the resolution provided, please reach out to customer service at hello@raineapparelandpromotions.com. We will re-evaluate your case with the aim of resolving it to your satisfaction.
Conditions for Refund or Replacement
- Products must be in the same condition that you received them.
- A return of the received product may be required to process a refund or replacement.
Contact Us
For any inquiries or issues regarding your order, our customer service team is here to assist. Contact us at hello@raineapparelandpromotions.com or 1-615-707-8464. We are dedicated to ensuring that your experience with Raine Apparel and Promotions meets and exceeds your expectations.